Return Policy

Refund and Exchange Policy
Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can exchange the product or return the product for a refund. If the period of 7 days has lapsed since the purchase, we can't, unfortunately, offer you a refund or exchange.

Refund and Exchange Requirements
The following criteria must be met to qualify for an exchange or refund:

 - Product is defective
 - Product is not as described
 - Product must be unopened
 - Product must be in original packaging
 - Product must be unused
 - Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange or refund. Perishable goods are completely exempt from being returned or exchanged.

 

Proof of Purchase
To complete your exchange or refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue an exchange or refund.

 

Sale and Clearance Items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

 


Shipping Items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns and exchanges can be mailed to: PO Box 10070 Gravenhurst R.O PO, Gravenhurst, ON P1P 0A4. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund or exchange.

 

Contacting Us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to business@daraiwellness.com or write a letter to PO BOX 10070 Gravenhurst R.O PO, Gravenhurst, ON P1P 0A4.

This document was last updated on December 7, 2020